Frequently Asked Questions

Eligibility for free government iPhone programs is based on household income or participation in qualifying assistance programs. For Lifeline, household income must be at or below 135% of Federal Poverty Guidelines. For ACP, income must be at or below 200% of Federal Poverty Guidelines. Alternatively, participation in programs like SNAP, Medicaid, SSI, Federal Public Housing Assistance, Veterans Pension, or others qualifies households automatically. Only one benefit per household is allowed, and you must be a U.S. resident in a participating state or territory.

You can apply through the National Verifier system at usac.org/lifeline/national-verifier or directly through a participating wireless provider. The application process requires submitting proof of eligibility (income documents or program participation proof), proof of identity (government-issued ID), and proof of address. After submission, verification typically takes 7-14 business days. Once approved, you'll work with your chosen provider to receive your device and activate service.

Eligible households may receive a free or heavily discounted device through the ACP program (which provides up to $100 toward device purchase) or through provider programs. However, service plans may have monthly costs even with program discounts. Some providers offer completely free service plans to eligible participants, while others offer discounted plans. The Lifeline program provides up to $9.25/month service discount, and ACP provides up to $30/month discount (up to $75 on Tribal lands).

Available iPhone models vary by provider and change based on inventory. Providers may offer refurbished iPhone models from various generations, and some may offer newer models when available. You typically cannot choose a specific model—providers assign devices based on availability. All devices must meet program quality standards and are typically unlocked and compatible with major carriers.

Yes, eligible households can receive both Lifeline and ACP benefits. Lifeline provides up to $9.25/month discount on service, while ACP provides up to $30/month discount on service (up to $75 on Tribal lands) and up to $100 toward device purchase. When combined, these programs can significantly reduce or eliminate monthly service costs. Each program has separate eligibility verification requirements.

Required documents include proof of identity (government-issued photo ID like driver's license, state ID, passport, or Tribal ID), proof of address (utility bill, lease, mortgage statement, or government mail), and proof of eligibility. For income-based eligibility, provide tax returns, pay stubs, or income statements. For program-based eligibility, provide benefit award letters, benefit statements, or program participation documents. Visit our Documents Required page for detailed information.

The verification process typically takes 7-14 business days after you submit your application and required documents. However, processing times can vary based on application volume, completeness of documentation, and verification method. Incomplete applications or missing documents may cause delays. Once approved, device shipping or pickup arrangements typically take an additional few days to a week.

Yes, you must recertify your eligibility annually to continue receiving benefits. Your provider will notify you when it's time to recertify. Failure to recertify on time will result in loss of benefits. The recertification process is similar to the initial application and requires submitting current proof of eligibility. Keep your contact information updated with your provider to ensure you receive recertification notices.

Yes, many providers allow you to bring your own device (BYOD) and still receive service discounts through Lifeline and ACP programs. Your device must be compatible with the provider's network and unlocked (if previously used with another carrier). BYOD options allow you to keep your existing phone while benefiting from program discounts. Visit our Bring Your Own Device page for more information.

If your application is denied, you'll receive a notice explaining the reason. Common reasons include income above eligibility thresholds, incomplete documentation, duplicate applications, or ineligibility based on program criteria. You can appeal the decision by providing additional documentation or correcting errors. Contact the National Verifier or your provider's customer service for assistance with appeals or reapplication.

No, this website is not affiliated with any government agency, wireless carrier, or service provider. We provide informational content to help consumers understand available programs and options. We cannot process applications, determine eligibility, or make benefit decisions. All applications and eligibility determinations are handled by official program administrators and participating providers.